Mumbai: Digilockers- Central Railway’s yet another positive step towards digitization, increasing non-fare earnings and providing the best service to its passengers
During the financial year 2021-22, the revenue on Non Fare Revenue account has been Rs.40.41 crores as compared to Rs.20.92 crores during the financial year 2020-21, which is an increase of 93.16%. This is the highest ever Non Fare Revenue in any financial year by CR.
It has also set a fine example of combination of better & modern amenities to the passengers and also enhancement of railway revenue through various non-fare revenue concepts like Digilockers, Personal Care Centres, e-bikes, e-charging points etc.
One of the most successful ventures among these has been provision of Digilockers. Mumbai Division has successfully implemented the concept of Digital Smart Cloak Rooms (Digilockers) at Chhatrapati Shivaji Maharaj Terminus Mumbai, Dadar and Lokmanya Tilak Terminus stations under New, Innovative Non-Fare Revenue Ideas Scheme (NINFRIS).
Central Railway has a total of 560 digilockers including 300 at CSMT, 160 at Dadar and 100 at LTT. These self-operated digilockers are passenger friendly, easy to use and transparent in operation.
The procedure to store luggage is as follows:
1) Touch to Start- Store
2) Enter Name/PNR/Mobile number
3) Select Locker Size and Number of bags
4) Make the Payment-@ Rs.30/- per bag to the machine
5) Locker gets open, passenger can put bags inside and close the locker
The procedure for collecting the luggage is also very simple:
1) Touch to Start-Retrieve
2) Show barcode on receipt to scanner
3) Locker gets open, passenger can collect the luggage and close the door.
This concept is gaining popularity which is evident from the fact that an average of 235 passengers per day make use of digilockers. During the period April-2021 to March-2022, digilockers have registered earnings of Rs.31.6 lakhs.
This has helped to generate substantial non fare revenue for Railways along with providing improved Cloakroom service through secure lockers & digital payment facility.
Many more such initiatives under Non-Fare Revenue are being taken which will benefit the passengers and fetch sizable revenue for Railways.
Central Railway is committed to provide the best services to its passengers.
