India Post Payments Bank has announced the nationwide launch of Aadhaar-based Face Authentication for customer transactions, marking a significant step toward secure, inclusive, and dignified banking. Developed under the framework of the Unique Identification Authority of India, the new feature allows customers to conduct banking operations using facial recognition, eliminating the need for fingerprints or one-time passwords. This initiative is designed to empower every Indian, especially the elderly and differently-abled, by removing barriers to digital banking.
Managing Director and CEO R Viswesvaran stated that the new technology is not merely a technical upgrade but a transformative move to redefine financial inclusion at scale. He emphasized that banking should be dignified and accessible to all, and the face authentication feature ensures that no customer is excluded due to limitations in biometric verification.
The facility supports all banking services, including account opening, balance inquiries, fund transfers, and utility payments. It enables fast, contactless transactions and offers a safer alternative during health emergencies when physical contact may pose risks. The launch aligns with the Government of India’s Digital India and Financial Inclusion missions, setting a benchmark for how technology can uphold equity, access, and empowerment.
India Post Payments Bank was established under the Department of Posts, Ministry of Communication, with 100% equity owned by the Government of India. Since its inception on September 1, 2018, IPPB has focused on removing barriers for the unbanked and underbanked, leveraging a vast postal network of approximately 165,000 post offices, including around 140,000 in rural areas, and 300,000 postal employees.
Built on the pillars of India Stack, IPPB offers paperless, cashless, and presence-less banking through a core banking system-integrated smartphone and biometric device. With services available in 13 languages, IPPB currently serves 110 million customers across 557,000 villages and towns. The bank remains committed to promoting a less-cash economy and contributing to the vision of Digital India, ensuring that every citizen has equal opportunity to achieve financial security and empowerment.
