India Post Payments Bank celebrated its 8th Foundation Day, reaffirming its role as one of the world’s largest financial inclusion initiatives. Leveraging the vast postal network of over 164,000 post offices and more than 190,000 postmen and Gramin Dak Sevaks, the bank has onboarded over 120 million customers and processed billions of digital transactions, transforming access to banking in rural, semi-urban, and remote regions.
The bank’s model of doorstep banking has enabled inclusive, accessible, and affordable services, integrating digital innovations such as Aadhaar-based face authentication, DigiSmart and Premium Aarogya Savings Accounts, RuPay virtual debit cards, AePS, Bharat BillPay, and cross-border remittances. These offerings have expanded IPPB’s portfolio into direct benefit transfers, pension payments, credit facilitation, and insurance and investment products through strategic partnerships.
Chairman Vandita Kaul stated that IPPB has proven financial inclusion is not just aspirational but deliverable, setting a global benchmark for last-mile service delivery. MD and CEO R. Viswesvaran highlighted the transformation of postal employees into bankers for the common citizen, enabling transactions worth trillions of rupees directly at people’s homes. He emphasized that the future of banking lies at the last mile, and IPPB is leading that shift.
Over the years, IPPB has enhanced the visibility and impact of the Department of Posts, integrating trust, technology, and reach to redefine banking as a tool for social and economic transformation. The bank reiterated its commitment to ensuring that every Indian has access to banking anytime, anywhere, at their doorstep.
Established under the Department of Posts with 100 percent government ownership, IPPB was launched in 2018 with the mandate to eliminate barriers for the unbanked and underbanked. Its operating model is built on India Stack, enabling paperless, cashless, and presence-less banking through biometric-enabled smartphones. With services available in 13 languages, IPPB now reaches over 110 million customers across 557,000 villages and towns.
The bank continues to support the vision of Digital India and a less-cash economy, ensuring that every transaction is significant and every deposit is valuable.
