The government has issued directives to airline operators, mandating immediate enhancements to passenger handling procedures in response to recent international airspace closures and overflight restrictions. These adjustments, necessitated by altered flight routes, extended travel durations, and potential technical stops, aim to uphold passenger comfort, safety, and regulatory compliance.
Airlines must ensure transparent communication, proactively informing travelers about route changes, extended travel times, and possible technical halt locations. Notifications will be issued at check-in, boarding, and through digital alerts to minimize inconvenience. In-flight services have been revised, requiring airlines to adjust catering provisions according to the actual block time, ensuring sufficient food, hydration, and special meals, including during technical stopovers.
Medical preparedness has been reinforced, with operators instructed to maintain adequate onboard medical supplies and verify the availability of emergency services at airports designated for technical halts. Customer support teams must be fully equipped to handle delays, missed connections, and compensation requests in compliance with regulations. Operational coordination across flight operations, ground handling, inflight services, and medical support teams is now mandatory.
The directive, issued by the Director General of Civil Aviation, is enforceable immediately, with non-compliance subject to regulatory action under existing civil aviation requirements. These measures will remain in force until further notice, ensuring continued efforts to mitigate disruptions while prioritizing passenger welfare.
