Union Minister Dr. Jitendra Singh has emphasized the need for time-bound resolution of pension grievances, advocating for a citizen-first approach in governance. Addressing the 13th All India Pension Adalat in New Delhi, he reinforced the importance of administrative efficiency and sensitivity, ensuring that retirees are not burdened with procedural delays in claiming their rightful dues.
Since their inception in September 2017, Pension Adalats have successfully addressed over 18,157 cases out of 25,416—a resolution rate exceeding 71%. Dr. Singh highlighted key success stories, such as Jasoda Devi, who waited 36 years for her pension, and Anita Kanik Rani, who received USD 24,000 in arrears on the day her case was heard. These instances, along with others documented in the publication “Brave Soldiers and Veer Naariyan”, showcase the government’s commitment to ensuring financial security for retired personnel and their families.
The 2025 Adalat focused on family pension claims, particularly those filed by women, acknowledging their vulnerability in pension-related disputes. Dr. Singh praised the Department of Pension and Pensioners’ Welfare for digital initiatives such as CPENGRAMS, which enables real-time grievance monitoring and enhances outreach to pensioners who cannot attend Adalats in person.
Calling for greater inter-departmental accountability, the minister urged officials to recognize pensioners as respected members of the administrative family rather than just beneficiaries. He stressed that grievance resolution must not be reactive but anticipatory, utilizing technology and streamlined processes.
With Pension Adalats now established as regular calendar events, the government continues to refine pension administration by simplifying Pension Payment Orders (PPOs), integrating portals, and creating centralized dashboards. Dr. Singh concluded by stating that citizen-centric governance must ensure that retirees feel valued and secure, fulfilling the vision of Prime Minister Narendra Modi in making administrative reforms inclusive and compassionate.
