India Post Payments Bank (IPPB) has emerged as a formidable force in India’s financial inclusion landscape, registering over 120 million customers and Rs 20 billion in deposits. The institution, operating with a lean workforce of approximately 1,250 employees, has achieved Rs 2.2 billion in revenue and Rs 134 million in profit, posting a compound annual growth rate of 60–70 percent over the last two years.
In a performance review chaired by Dr Chandra Sekhar Pemmasani, Minister of State for Communications and Rural Development, officials highlighted IPPB’s expanding role in last-mile banking. The Minister emphasized the importance of synergy between India Post and IPPB to ensure doorstep delivery of affordable and reliable services, especially in remote regions. With over 164,000 post offices and access points, supported by Postmen and Gramin Dak Sevaks, the network facilitates utility bill payments, money transfers, e-KYCs for Post Office Savings Bank schemes, and Digital Life Certificates for pensioners.
IPPB’s credit outreach has grown through partnerships with HDFC Bank, Axis Bank, Aditya Birla Capital Finance, and Aadhaar Housing Finance. These collaborations have enabled disbursement of loans across categories including home, personal, auto, agriculture, Kisan Credit Card, gold, tractor, and commercial vehicle loans. In June 2025 alone, more than 150 loans worth Rs 70 million were sanctioned. Officials also confirmed that small-ticket digital credit products are being developed to support rural entrepreneurs and micro businesses.
The Minister commended the institutions for their digital integration and reaffirmed the government’s commitment to strengthening IPPB’s role as a digitally driven financial services provider. By expanding partnerships and introducing new products, India Post and IPPB aim to deliver comprehensive banking and postal solutions to every corner of the country.
