Over 40 Delhi McDonald's outlets…

  New Delhi: Over 40 McD…

'Joint force needed to combat te…

  Guwahati: The Assam go…

Modi's words on cow vigilantism …

  New Delhi: Opposition …

Army Chief in Sikkim amid India-…

  Gangtok: Army Chief Ge…

Telecom tangle: Is floor price f…

  New Delhi: Aiming to c…

Vice President's election on Aug…

  New Delhi: Election fo…

Modi denounces killings in the n…

  Ahmedabad: Breaking hi…

GST another historic 'tryst with…

  Mumbai: Reliance Group…

Vice President's election on Aug…

  New Delhi: The Electio…

Jats call off stir in Bharatpur

  Jaipur: The Jat commun…

«
»
TwitterFacebookPinterestGoogle+

9 out of 10 Indian consumers likely to switch to a competition brand in case of unsatisfactory DIGITAL Experience: states SAP

Facebooktwittergoogle_plusredditpinterestlinkedinmail

 

MUMBAI:  today unveiled the India Digital Experience Report, which revealed how India’s best known brands can jeopardize customer loyalty over an unsatisfied digital experience. The report states that only 8 per cent of customers unsatisfied with their digital experience would continue to remain loyal to the brand.

SAP’s India Digital Experience Report highlights how some of the country’s largest brands perform in delivering digital experiences to their customers. Digital experiences can make or break a brand in today’s era and a strong digital infrastructure is imperative for any brand to remain relevant for its audience. The report further finds how a significant digital gap exists between the best and worst performing brands across all markets in Asia Pacific Japan.

Industry reports state that India’s economy is expected to grow from USD 2 Trillion to USD 10 Trillion by the year 2030. “Digital transformation will be crucial for accelerating the growth of India’s economy,” said Deb Deep Sengupta, President and Managing Director, SAP Indian Subcontinent. “The report corroborates the need for the industry to identify ‘Digital Business Leaders’ who can address the digital experience that businesses provide to their customers. SAP feels proud to be associated with these ‘Digital Winners’ who have embraced a digital mindset and a will to succeed in this digital economy.”

Leave a Reply

Your email address will not be published. Required fields are marked *

CAPTCHA Image

*